Feedback, compliments and complaints can be lodged:
• directly with a staff member, either verbally or by submitting this form;
• by email to: [email protected];
• by phone on 9088 7582;
• in writing to: Director, Rubix Support, PO Box 2105 Ivanhoe East Vic 3079; or
Your complaint will be formally acknowledged within two working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by Rubix Support to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service.
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Rubix Support’s Director, or alternatively through any of the following agencies:
National Disability Insurance Agency (NDIS Participants)
Email: [email protected]
Phone: 1800 800 110
Victorian Department of Health and Human Services
Email : [email protected]
Phone: 1300 884 706
Victorian Disability Services Commission
Email: [email protected]
Phone: 1800 677 342 (TTY 1300 726 563)
Online: www.odsc.vic.gov.au
Skype: call or email to make an appointment first
Australian Human Rights Commission
Phone: 1300 656 419
Online: humanrights.gov.au
Commission for Children and Young People Victoria
Email: [email protected]
Phone: 1300 78 29 78
Office of the Commissioner for Privacy and Data Protection
Phone: 1300 666 444
Online: www.cpdp.vic.gov.au
Victorian Ombudsman
Phone: (03) 9613 6222 or (rural callers) 1800 806 314
Online: www.ombudsman.vic.gov.au
Office of the Public Advocate
Phone: 1300 309 337, (03) 9603 9500 or TTY: (03) 9603 9259
Online: www.publicadvocate.vic.gov.au/opa-feedback-and-complaints
Independent Broad-based Anti-Corruption Commission
Phone: 1300 735 135
Online: www.ibac.vic.gov.au
NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer Affairs Victoria provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL. In addition to Consumer Affairs Victoria, you can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.
Business Hours
Monday – Friday
9am – 5:00pm
Saturday – Sunday
Closed
Phone
Business Hours
(03) 9088 7582
Ready to Start Your NDIS Journey With Us?
Whether you need Behaviour Support, Support Coordination, SIL or Lifestyle Support, our Melbourne NDIS team is here to help. We match every participant with the right services and people for their needs.
Contact us via the links below or get in contact through our contacts page today.
Registered NDIS Provider
Rubix Support is a registered provider of the National Disability Insurance Scheme (NDIS). Furthermore, we are a registered provider of the Victorian Department of Health and Human Services (DHHS).
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Contact Us
(03) 9088 7582
Monday – Friday
9am – 5:00pm
Acknowledgment of Lived and Living Experience
Rubix Support acknowledges the lived and living experience of people with disability, their family members and supporters. We recognise the ongoing impacts of trauma, institutionalisation, neglect and abuse that people with disabilty have experienced – and continue to experience today. We are unwavering in our commitment to upholding Human Rights, safety and dignity. We practice with a trauma-informed lens and have a zero tolerance for abuse in any form.
Supporting Equality and Diversity
At Rubix Support we know that we are stronger and better together, and celebrate diversity in all its forms. We value and welcome people of all ages, cultures, abilities, sexuality, gender identity, religion, beliefs, lived experience and backgrounds. We are committed to cultivating environments and interactions where everyone can feel safe and be themselves.
Acknowledgment of Country
Rubix Support acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respects to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.
