Feedback, compliments and complaints can be lodged:
• directly with a staff member, either verbally or by submitting this form;
• by email to: contact@rubixsupport.com.au;
• by phone on 9088 7582;
• in writing to: Director, Rubix Support, PO Box 2105 Ivanhoe East Vic 3079; or
Your complaint will be formally acknowledged within two working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by Rubix Support to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service.
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Rubix Support’s Director, or alternatively through any of the following agencies:
National Disability Insurance Agency (NDIS Participants)
Email: feedback@ndis.gov.au
Phone: 1800 800 110
Victorian Department of Health and Human Services
Email : complaints.reception@dhhs.vic.gov.au
Phone: 1300 884 706
Victorian Disability Services Commission
Email: complaints@odsc.vic.gov.au
Phone: 1800 677 342 (TTY 1300 726 563)
Online: www.odsc.vic.gov.au
Skype: call or email to make an appointment first
Australian Human Rights Commission
Phone: 1300 656 419
Online: humanrights.gov.au
Commission for Children and Young People Victoria
Email: childsafe@ccyp.vic.gov.au
Phone: 1300 78 29 78
Office of the Commissioner for Privacy and Data Protection
Phone: 1300 666 444
Online: www.cpdp.vic.gov.au
Victorian Ombudsman
Phone: (03) 9613 6222 or (rural callers) 1800 806 314
Online: www.ombudsman.vic.gov.au
Office of the Public Advocate
Phone: 1300 309 337, (03) 9603 9500 or TTY: (03) 9603 9259
Online: www.publicadvocate.vic.gov.au/opa-feedback-and-complaints
Independent Broad-based Anti-Corruption Commission
Phone: 1300 735 135
Online: www.ibac.vic.gov.au
NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer Affairs Victoria provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL. In addition to Consumer Affairs Victoria, you can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.
Business Hours
Monday – Friday
9am – 5:00pm
Saturday – Sunday
Closed
Phone
Business Hours
(03) 9088 7582
Registered NDIS Partner
Rubix Support are registered providers of the National Disability Insurance Scheme (NDIS) and the Victorian Department of Health and Human Services (DHHS).
Supporting Equality and Diversity
Rubix Support acknowledge the Traditional Owners of this land and pay our respects to Elders, past, present and emerging.
An Inclusive Service
Committed to providing an inclusive & respectful service, Rubix Support welcomes all, irrespective of gender identity, sexual orientation, age or religion.
